Digital Banking Operations Specialist (NE-9)

Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Digital Banking Operations Specialist has extensive knowledge about Digital Banking Products. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills. Become a member of a positive, versatile, and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community.

Responsibilities and Requirements vary based on job level. Expectations include:

• Actively participate in the development, implementation, and testing of new Digital Banking services, as well as functionalities associated with existing accounts and services. Performs comprehensive discovery and testing, provides detailed reports of findings and effectively communicates to various individuals, departments and vendors.
• Interacts with internal and external team members on inquiries around Online & Mobile Banking, Video Banking Machines, Cash Management Services, and Card Services. Collaborates with individuals, departments and vendors to reach a successful resolution of these inquiries.
• Provides daily support to all internal and external customers in a professional, effective, and timely manner.
• Assists business banking clients in systems and applications for Online Banking, ACH Origination, Positive Pay, Remote Deposit Capture, Mobile Check Deposit, etc.; establishes and maintains business checking accounts.
• Assists with debit card processing, including transactions inquiries, disputes, and card issuance.

Why Choose Chelsea?

The Bank has been named a Top Workplace in Connecticut since 2016. And with good reason! Our team members are encouraged and empowered to be better, go further, and help others. And there are lots of other perks too – competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, professional development, and learning opportunities for all team members, and more! Several members of the Bank’s team have been recognized in our industry and throughout the community by earning awards such as the Connecticut Bankers Association New Leaders in Banking, ICBA Forty Under 40, The Day Forty Under 40, Banking New England Women of FIRE, and more.

At Chelsea Groton, we don’t just meet the expectations of our community; we exceed them in the ways we, as a mutual bank, do business, and how we support local organizations financially and through volunteerism. We are focused on bringing together the best in digital, remote, and in-person capabilities. Our approach is designed around the lives of our customers so they can manage finances when, where and how they want, and team members can provide support to our customers in more ways too.

Apply today to join a company named Best Bank by The Day (2015 – present), Top Workplace by the Hartford Courant (2016 – present), and one of Forbes Best-In-State Banks (2021, 2022)! Apply online by visiting us at www.chelseagroton.com/careers 

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending. EOE/AA/M/F/D/V. Member FDIC.