Position summary:

Responsible for the business development of the Branch in addition to operating the Branch in an efficient, smooth, and economically sound manner in accordance with Bank policies, operating procedures, audit requirements and regulatory standards. 

Qualifications required:

• High School Diploma or equivalent

• Minimum 5 years of management, operational, and sales experience in a bank/credit union or 3 years of experience as an ABM at CCB

• Windows and Excel proficiency

Qualifications desired:

• Bachelor’s Degree in business administration or related field

• Outside Business Development experience – Consumer and Commercial

Essential functions and responsibilities:

• Maintain and Increase all deposit goals set for the Branch

• Meet assigned Commercial Loan goals for the Branch (Unit AND Dollars closed)

• Perform customer site visits as needed

• Ensure Branch keeps account opening exceptions below acceptable standard

• Maintain and deepen customer relationships with cross sales i.e. credit card and ensure participation from Branch employees

• Be an active participant in community and business networking opportunities to maximize business and build centers of influence

• Support/participate in the Bank sponsored community service /volunteer events and ensure staff does as well

• Operate a positive and professional Branch at all times

• Develop/maintain knowledge of Bank products/services and ensure branch staff does as well

• Maintain open communication with staff and develop a strong team by cross training employees where possible

• Ensure employee compliance of policies/procedures in Teller/Platform Sections of the Branch Operations Manual and Employee Handbook

• Meet all account opening standards and risk rating requirements, ensuring responsible employees do the same 

• Provide/ensure all branch employees provide high quality, professional and timely service to customers and prospects

• Resolve/coach employees on resolving customer inquiries and concerns, i.e. interest rates, service charges, etc.

• Ensure new/existing branch employees receive/complete required training as needed i.e. New Hire, BVS, KnowBe4, etc.

• Provide coaching to staff utilizing performance management tools i.e. Coaching Notes and escalate to HR when appropriate

• Timely completion of performance management i.e. Performance Appraisal and development of staff for succession purposes

• Accurate approval of time for staff in time keeping system, monitor the usage of paid time and time and attendance of staff

• Ensure appropriate branch coverage to accommodate the flow of business i.e. vacations, sick time, personal time, overtime etc.

• Communicate and support company-wide initiatives

• Attend Branch Manager Meetings and relay information to Branch staff

• Conduct weekly/monthly branch meetings

• Protect customer privacy and maintain confidentiality and ensure branch employees do the same

• Recommend to pay/charge/return/waive overdrafts

• Approve checks/ Official Bank Checks being cashed/issued when necessary

• Approve/process domestic and foreign wire transfers and perform verbal call backs

• Ensure appropriate completion of Currency Transaction Reports, Suspicious Activity Reports and monetary instrument logs

• Ensure security of teller stations including keys, combos, cash drawers, and teller work is maintained

• Review and monitor appropriate daily reports taking appropriate action as required

• Ensure ABM conducts monthly regular and surprise audits of Branch, ATM, Head Tellers, Tellers and TCR

• Ensure appropriate branch cash levels are maintained i.e. buy and sell money and prepare incoming and outgoing shipments

• Ensure maintenance of safe deposit box operations

• Ensure proper set up and maintenance of Remote Deposit Capture

• Adhere to proper usage of Medallion Signature Guarantee

• Ensure monthly Branch Monthly Checklist is completed

• Assist throughout cluster as needed

• Perform as a registered Notary Public

• Respond to alarm calls

• Regular and predictable attendance

• Adhere to all the policies, procedures, and requirements outlined in the Employee Handbook

• Comply with all Bank policies, procedures, audit requirements, and federal regulations as related to this position

• Complete all required training within deadlines as related to this position

• Perform other related duties as assigned

Success factors/job competencies:

• Ability to work well independently and with others

• High degree of accuracy and attention to detail

• Strong communication skills, written and verbal

• Organizational and time management skills

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made to enable individuals to perform the essential functions in accordance with applicable legal requirements.

•Physical demands:  While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear.  Employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.

•Work environment: The noise level in the environment is generally minimal.

Salary Range Based on experience - $75,000-$95,000 annually